Frequently Asked Questions
Do I need an account?
Munch Mail accounts are not required. Customers can check out as guests. However, an account is required if you wish to place a bulk order.
Can items be added to the order after it's placed?
Unfortunately, we aren't able to add to your existing order. Please feel free to start another order, and we will combine them for you!
What is the return or exchange policy?
Due to the nature of our products we are not allowing returns or exchanges, but do not hesitate to contact us if you have a problem!
My box is missing an item or is damaged/broken. What should I do?
Click this link to contact us; we'll be happy to help!
I made a mistake with my address information and never received by box.
No sweat! Click this link to contact us; we'll get you squared away.
Do you have an allergen disclaimer?
Yes! Allergen free foods, including those that claim to be nut free and gluten free, are those that are assigned “allergen free” when packaged at the manufacturers warehouse. The Munch Mail team orders these products as is and holds them at a warehouse that also holds products that may contain or come in contact with the 8 common allergens: dairy, eggs, soybeans, tree nuts, peanuts, fish, shellfish, and wheat. Although each food item held at the Munch Mail warehouse is individually packaged and sealed to preserve freshness from the manufacturer, there is potential for cross-contamination. Our warehouse does not store eggs, fish, or shellfish products, but in transit there is potential that these ingredients may come in contact with the packaged ingredients that arrive at our location or from our warehouse to the recipient’s location. Please, read all packaging labels before consuming. While we do take the steps needed to minimize cross-contamination, there is still risk that cross-contamination may occur that alters the food at our warehouse or from the original manufacturer. Our facility does store food items that includes known allergens, including nuts and gluten snacks. For more information on our allergen free snack boxes, please email us at firstname.lastname@example.org.
What are the shipping rates?
For all shipping there is a flat fee. Depending on your location, we'll either deliver it 2-day ground for $7.99, or 2-day air for $13.99.
What countries do you ship to?
Currently we are only shipping to the United States, but Munch Mail will treat the world soon enough!
When does my box ship and how long will it take to arrive?
In order to keep all of our awesome product fresh, we always ship 2-day. To ensure you get the best quality product, shipments are only made Monday-Thursday. Who wants soggy treats that have been sitting on a truck over the weekend? Due to supply chain disruptions, shipping may be delayed.
Will tracking information be provided?
Absolutely! As soon as we delicately pack your curated box, we will send you a notification for when to expect your goodies.
What happens if my order is lost or damaged?
Give us a call! We are happy to help!
I need to change my shipping address.
Just give us a call, we'll do our best to help with your address.
What payment types are accepted?
For all orders palced through the site, all major credit cards are accepted as well as Google Pay. For all bulk orders, navigate to our Munch for Business page by clicking here, and we will reach out.
Can payments be split between multiple cards or other forms of payment?
All purchases must be completed on a single form of payment. If you need to split things up, just create additional orders, or contact us help you process them.
How do I get a refund?
Due to the nature of our products, we will not be able to process any refunds at this time.
How can I get a discount, or sweet coups?
If you would like to place a bulk order, just give us a ring (1-833-63-MUNCH) and we can help you with bulk discounts.
How are taxes calculated?
We calculate taxes based on each products ship to address. If you are purchasing Munch Mail boxes for multiple address, we will automatically calculate the taxes based on where each box is going.