FAQ
Frequently Asked Questions
Do I need an account?
Can items be added to the order after it's placed?
What countries do you ship to?
What is the return or exchange policy?
My box is missing an item or is damaged/broken. What should I do?
I made a mistake with my address information and never received by box.
Do you have an allergen disclaimer?
What are the shipping rates?
Where does Munch Mail ship to?
When does my box ship and how long will it take to arrive?
Will tracking information be provided?
What happens if my order is lost or damaged?
I need to change my shipping address.
What payment types are accepted?
Can payments be split between multiple cards or other forms of payment?
How do I get a refund?
How can I get a discount, or sweet coups?
How are taxes calculated?